LIMITED LIFETIME WARRANTY FOR VENM PERFORMANCE WHEELS
This Warranty is given only to the original consumer/purchaser of VENM performance wheels or hardware products. This warranty is not transferable. PROOF OF PURCHASE is required for all warranty work – be sure to keep your original invoice.
THIS WARRANTY IS IN LIEU OF ALL OTHER EXPRESSED WARRANTIES. ANY IMPLIED WARRANTY, INCLUDING THE WARRANT OF MERCHANT LIABILITY AND THE WARRANT OF FITNESS OF A PARTICULAR PURPOSE, IS LIMITED TO THE DURATION OF THIS WARRANTY. Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you. VENM makes no other warranty beyond that contained in this writing. Except for those warranties that are implied by law that cannot be legally disclaimed, any other warranty is hereby expressly disclaimed. No other representation, by any officer, employee or agent of VENM will be binding upon the company.
VENM products are warranted to be free of defects in materials or workmanship for as long as the original purchaser/consumer (deemed to be the date the wheels are received by the purchaser/consumer) owns the wheel. The wheel finish is warranted to the original purchaser/consumer for a period of two (2) years from the date of purchase to be able to withstand non-hazardous weather and climatic conditions, non-hazardous paved road conditions and typical operating temperatures for normal driving.
As a condition of this limited warranty, VENM products must be properly installed on the vehicle for which the wheels were intended and manufactured for as specified and agreed to on the Order Confirmation authorized by the consumer/purchaser, or in the care and mounting instructions provided at the time of delivery, and where applicable, by using the specified lug nuts/bolts or other hardware which may be supplied by VENM for such installation. In addition, the tires that are mounted on the wheels must be proper for the vehicle.
EXCLUSIONS FROM WARRANTY
This warranty does not cover damage to, or any failure of an VENM product caused by unreasonable use of the wheels, road hazard or externally caused damage from the following conditions:
1) Refinishing VENM Forged wheels. Repairs done by anyone other than VENM that involve any of these processes will VOID your warranty and may undermine the structural integrity of the wheels, causing a safety hazard that may result in injury or death:
a) Refinishing
b) Heating
c) Bending
d) Cutting
e) Welding
2) Off road racing, or unpaved road driving conditions or road hazards; for example, pot holes, gravel, road debris, scrap metal, tire remnants, trash and other road clutter.
3) The failure to properly use the tires which are mounted on the VENM wheels; for example, improper inflation of tires, loading the vehicle beyond its capacity, misalignment of tires and wheels, imbalance of tires and wheels and/or the use of incorrect tires and wheels.
4) Any kind of impact or abuse resulting from bends/bending of rim parts, collision/impacts, pot holes, flat tires, curbing, racing, accident, fire, vandalism or rubbing due to projection from the wheel well.
5) Infrequent or improper cleaning of VENM products will void the finish warranty. Only a mild soap applied with a hose or soft cloth should be used to clean VENM products. Cleaning VENM products with a hard or coarse brush or fabric, chemical based cleaners or acid sprays may cause damage to the finish that will void the warranty. Note: Many car washes use acid spray to clean road wheels.
6) Exposure to road salt or other hazardous chemicals used on roadways during inclement weather.
7) The application to VENM wheels of any type of clip-on weights or other accessories. USE TAPE-ON WEIGHTS ONLY.
8) Any damage or failure which occurs as a result of your continued use of VENM products after your discovery of a problem.
9) Wheels damaged in transit or by misuse, accident or negligence, or that have been repaired or altered by anyone other than VENM Wheels.
PROCEDURES TO FOLLOW WHEN MAKING A CLAIM
1) Contact an VENM Customer Service Representative at 305-340-0044 to make the company aware of your claim. At this time, an official Return Authorization Number (RA#) will be issued that must be clearly marked on all shipping materials and supporting paperwork.
2) Arrange to have the wheels shipped to: VENM Design Haus LLC, 7950 NW 53rd Street, Suite 337, Doral, FL 33166
3) Include the following items:
a) A copy of the original invoice for the warranted wheels/products
b) A written statement or email explaining the problem you have encountered, the circumstances which the problem occurred, and the year, make and model of the vehicle on which the wheels were initially installed. In addition, indicate the year, make and model of the vehicle including tire size on which the product was installed at the time of the warranty event occurrence, if different from above.
4) Upon receipt of the wheels, VENM will inspect them per the warranty claim and contact the customer to determine the appropriate course of action.
5) If it is determined that upon inspection of the returned wheel(s), it qualifies under the terms of this warranty, VENM, will at its own expense, either repair or replace the warranted wheel(s) at its sole discretion.
6) VENM ASSUMES NO REPSONSIBILITY FOR REMOVING OR RE-INSTALLING THE WHEELS ON THE VEHICLE, LOSS OF VEHICLE USE, LOSS OF TIME, CONVENIENCE OR OTHER CONSEQUENTIAL EXPENSE. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.
DISCONTINUED WHEELS AND FINISHES
- Discontinued Forged styles may not be available for crash repairs, and is at the sole discretion of VENM Design Haus depending on forging supply and other factors.
- Discontinued or custom finishes may not be available for RGA or refinish.
VENM Design Haus
7950 NW 53rd Street, Suite 337, Doral, FL 33166
Main: 305.340.0044 Fax: 866.480.9591